for products and services
||Our technical support
offerings include round-the-clock technical
support and problem resolution for OEM customers
and computer hardware, software, peripherals
and Internet infrastructure manufacturing companies.
These include installation and product support,
up & running support, troubleshooting and
Customers calling to resolve a problem
with their home PC, customers calling to understand
how to dial up to their ISP, customers calling
with a problem with their software or hardware.
||Employee IT Help-desk Services
||Our employee IT help-desk services provide
technical problem resolution and support for
This service includes level 1 and 2 multi-channel
support across a wide range of shrink wrapped
and LOB applications, system problem resolutions
related to desktop, notebooks, OS, connectivity
etc., office productivity tools support including
browsers and mail, new service requests, IT
operational issues, product usage queries,
routing specific requests to designated contacts
and remote diagnostics etc.