at Spanco Golden Key Solutions helps deliver quality
implementations seamlessly and provides continuous
business process improvements to clients.
Spanco Golden Key Solutions has a proven track record
of adding measurable benefits to business process management
initiatives for clients. We do this through our process
excellence (PE) practices.
Process management and improvement and quality assurance
are key components of our process excellence model.
Spanco Golden Key Solutions continuously tracks feedback
from clients and end customers. We benchmark engagement
performance against international standards to ensure
world class delivery and client satisfaction.
We help you see the bigger picture. By identifying
cost-cutting opportunities and growth potential,
we work with you to make high performance and low
costs part of how you run your business.
Our PE practice:
are on the process of training our team on Six Sigma.
Rigorous adherence to client quality standards
A focus on quality training as a performance multiplier
A service quality team to assess and improve client
deliverables on all engagements
Initially in the pre-planning stage, we review past,
current performance and the present position. In
the process we focus on identifying areas of competitive
advantage, business’ profitability.
the next stage we do the planning and focus on what
should do at the moment.
We determine objectives,purpose, key issues and
critical success factors involved.
the final stage the operational/tactical planning
is taken care
where we focus on the key
strategies and figure out the action plans.
of organisational knowledge of its intellectual property
line and automates processes that were previously
difficult to manage
efficiency and productivity is increased.
team analyses by measuring the effectiveness of your
business processes to see how to improve
review all of the steps you take to process your
customers' orders from order entry, to tracking,
to product delivery and then work
with you to better manage your inventory distribution
by balancing cost,
quality and service.
By implementing the new defined process from sourcing
of materials till the entire cycle cost can be reduced,
quality can be increased
and time can be saved and increase satisfaction.
At Spanco Golden Key Solutions, operational excellence
is our core part. We implement on our proven experience
and methodologies on entire steps from transition,
stabilizing the process and ensure smooth operations
across all departments through Six Sigma methodologies
reducing the cost.
Spanco Golden Key Solutions runs 24x7 operations.
We have our centres located in Qatar, Oman, Dubai,
United States of America, United Kingdom, Singapore
and New Zealand. We have our state of the art delivery
centres which has one of the highest securities,
health and safety standards maintained.
Spanco Golden Key Solutions has been hiring the right talent across the globe
to meet requirements. Recruitment is done across a variety of skill sets to
support client requirement on programs ranging from customer service executives,
retail banking, legal, technical, research executives till specialised financial
Training and development
Training and Development is an integral part of Spanco Golden Key Solutions.
Employees are given the opportunity to develop and implement their skills.
Spanco Golden Key Solutions has high level quality trainers including curriculum
designers to support best quality trainings related to BPO industries.
Spanco Golden Key Solutions is conscious in maintaining quality. Regular feedback
on all deliverables are taken to ensure the scope for improvements.
Spanco Golden Key Solutions has their in-house
developed technology to support contact centres
Locations are interconnected through network .
Spanconnect is our proprietary technology for contact
centre solutions. To support and provide redundancy
we have a separate location for disaster recovery
site. We have kept a strong eye on maintaining
data security, information security and risk management.