Process excellence at Spanco Golden Key Solutions helps deliver quality implementations seamlessly and provides continuous business process improvements to clients.

Spanco Golden Key Solutions has a proven track record of adding measurable benefits to business process management initiatives for clients. We do this through our process excellence (PE) practices.
Process management and improvement and quality assurance are key components of our process excellence model. Spanco Golden Key Solutions continuously tracks feedback from clients and end customers. We benchmark engagement performance against international standards to ensure world class delivery and client satisfaction.

We help you see the bigger picture. By identifying cost-cutting opportunities and growth potential, we work with you to make high performance and low costs part of how you run your business.

Our PE practice:

  We are on the process of training our team on Six Sigma.
   Rigorous adherence to client quality standards
   A focus on quality training as a performance multiplier
   A service quality team to assess and improve client deliverables on all engagements

Our Planning:

   Initially in the pre-planning stage, we review past, current performance and the present position. In the process we focus on identifying areas of competitive advantage, business’ profitability.
  In the next stage we do the planning and focus on what the company should do at the moment. We determine objectives,purpose, key issues and critical success factors involved.
  In the final stage the operational/tactical planning is taken care where we focus on the key strategies and figure out the action plans.


BPE Benefits:

   Improvement of organisational knowledge of its intellectual property
   Stream line and automates processes that were previously difficult to manage
    Organisational efficiency and productivity is increased.
   Our team analyses by measuring the effectiveness of your business processes to see how to improve the margins.
   We review all of the steps you take to process your customers' orders from order entry, to tracking, to product delivery and then work with you to better manage your inventory distribution by balancing cost, quality and service.
    By implementing the new defined process from sourcing of materials till the entire cycle cost can be reduced, quality can be increased and time can be saved and increase satisfaction.

Operational Excellence:

At Spanco Golden Key Solutions, operational excellence is our core part. We implement on our proven experience and methodologies on entire steps from transition, stabilizing the process and ensure smooth operations across all departments through Six Sigma methodologies reducing the cost.

Operations

Spanco Golden Key Solutions runs 24x7 operations. We have our centres located in Qatar, Oman, Dubai, United States of America, United Kingdom, Singapore and New Zealand. We have our state of the art delivery centres which has one of the highest securities, health and safety standards maintained.


Recruitment

Spanco Golden Key Solutions has been hiring the right talent across the globe to meet requirements. Recruitment is done across a variety of skill sets to support client requirement on programs ranging from customer service executives, retail banking, legal, technical, research executives till specialised financial consultants.


Training and development

Training and Development is an integral part of Spanco Golden Key Solutions. Employees are given the opportunity to develop and implement their skills. Spanco Golden Key Solutions has high level quality trainers including curriculum designers to support best quality trainings related to BPO industries.


Quality management

Spanco Golden Key Solutions is conscious in maintaining quality. Regular feedback on all deliverables are taken to ensure the scope for improvements.


Technology

Spanco Golden Key Solutions has their in-house developed technology to support contact centres solutions. Locations are interconnected through network . Spanconnect is our proprietary technology for contact centre solutions. To support and provide redundancy we have a separate location for disaster recovery site. We have kept a strong eye on maintaining data security, information security and risk management.